Wireless Services

Site Survey:

A site survey is a physical survey of the customer's premises to identify the best possible locations to install access points to ensure 100% wireless coverage, along with maximum performance, within the desired area.

When considering the use of wireless equipment, it is extremely difficult to predict the propagation of radio waves and detect the presence of interfering signals without the use of specialized test equipment. Even if you are using omni-directional antennas, radio waves do not travel the same distance in all directions. Walls, doors, elevator shafts, people, and other obstacles offer varying degrees of attenuation, which cause the radio frequency (RF) radiation pattern to be irregular and unpredictable. As a result, one should have an RF site survey performed to understand fully the behavior of radio waves within a facility before installing any wireless devices.

The goal of an RF site survey is to gather enough information and data to determine the number and placement of access points that will provide the coverage required. Coverage required usually means the support of a minimum data rate in a given area. An RF site Survey will also detect the presence of radio interference coming from other sources that could degrade the performance of the wireless LAN.

The need and complexity of an RF site survey will vary depending on the size of the facility and the work that is to be accomplished. A site survey is a good idea for the use of any wireless device because without a survey, users could end up with inadequate coverage and suffer from low performance in some areas. The purchase of wireless equipment is no small expenditure, so it is best not to leave any portion of the project up to chance.

To ensure the accuracy of the final site survey report that WirelessTEK delivers, only the latest and most sophisticated equipment is used. Handheld Spectrum Analyzers are used as a guiding tool to begin the survey. Afterwards, actual equipment is tested and retested, and then finally the report is generated with the consulting of the facility manager for current or future plans.

Network Design:

After the site survey, WirelessTEK will design the network infrastructure to fit your specific needs. Using the information obtained during the site survey, Wireless Builders will design a network for your specific environment that will ensure complete propagation to each of your devices. Having installed networks in freezers operating at -45° F, no challenge will be unmet.

Placement of access points is a crucial decision as it can cut the number of access points you need in your facility, as well as make sure that highly trafficked areas are covered properly. You would not want to be giving a presentation in the company board room when the network all of the sudden goes down or hits a glitch and becomes remarkably slow. With the level of expertise our technicians have, they will locate these hot spots, and make sure the coverage provided in these areas takes into account their high level of priority and importance.

Most areas in your building will actually be served by more than one access point, so if an access point should go down for any period of time, the network connection will automatically be transferred to a running access point, nearly undetected by the user.

Network Installation:

WirelessTEK will install your wireless network, test and certify its operation. At completion, the installation will be documented for future reference.

The installation phase is the most physically demanding phase of the project. Using the survey report, the installation should be a smooth process. The access points and antennas will be installed in the facility using the marked up drawing made after the site survey. Usually, the higher the access points and antennas are mounted, the better the signal will propagate.

Some of the activities that will take place during the installation include butt are not limited to:

· Mounting of access points
· Installation of NEMA enclosures on case-by-case basis
· Mounting of antennas
· Connection of antennas to access points
· Connection of Backbone LAN to access points
· Connection of power to access points
· Installation and connection of remote power system
· Verification of coverage
· Configuration of access points and hardware to include:
· Proper firmware level
· Radio information (system ID, channel, bit rate)
· IP addresses (provided by customer)
· Verification of backbone connectivity:
· Ping access points
· Ping Hosts

All cabling and power runs should be done and tested prior to the installation of the access points. After completing the installation, testing for proper operation and coverage may indicate the need to move access points and possibly use different settings. Finally, documentation on all the system hardware and software will be provided to the IT staff as an aid to be used when supporting the operational system

Staging:

Before the actual installation, WirelessTEK will prepare all devices to ensure all units are configured properly and are in working order.

Though Staging seems like an extra step, it is one of the most important steps in the installation process. This extra step makes sure when the hardware arrives at your facility, the installed access points are in working order and will provide the proper coverage to their destinations.

Staging allows WirelessTEK to create a wireless network seamlessly allowing your network to stay up and running without large delays in uptime. Depending on the size of your facility and the placement of access points, a complete wireless network could be set up in under a day.

Project Management:

WirelessTEK can guide your company to a successful system rollout by providing direction and advice on current and new technologies.

By working closely with your IT department, WirelessTEK can be a valuable resource for them to keep them informed of the newest technologies. By making sure the technology you implement has the capability to be updated and enhanced in the future, you can create a wireless network with the confidence that it won't become obsolete when our technicians leave your office.

There will be one WirelessTEK Technician assigned to set up your network. This technician will be your resource for any questions you may have along with any problems you may encounter. While other WirelessTEK Technicians may assist in the site-survey, design, or installation of your network, you can rest assured that you are not a number; you are a name and a face. WirelessTEK is a large company that simply prefers to act like a small one.
Support -

WirelessTEK fully guarantees all of our high-quality services. We provide the complete turnkey solution for implementing your WLAN. We not only get your WLAN up and running, we also provide 24/7 Emergency Service contracts to ensure that it stays up and running. The managing partners have a combined 100 years experience in the computer industry providing solutions in various markets.

While we hope you would never need to contact us to report a problem, we know this may not be the case all of the time. But rest assured that our relationship does not end when we close the door to your office. Any issues that may arise, or further needs in wireless networks, can be addressed by any WirelessTEK Technician.

We offer many different service plans. If you have your own IT department, odds are you will only require simple e-mail or phone support. If you would rather have WirelessTEK be your IT help-line, you can have an on-site support package. We are here so you don't have to worry.